{"id":27130,"date":"2026-03-16T10:52:17","date_gmt":"2026-03-16T09:52:17","guid":{"rendered":"https:\/\/aquagrif.com\/?page_id=27130"},"modified":"2026-11-05T14:44:27","modified_gmt":"2026-11-05T13:44:27","slug":"incidencias","status":"publish","type":"page","link":"https:\/\/aquagrif.com\/fr\/contacto\/incidencias\/","title":{"rendered":"Formulaire de signalement d&rsquo;incident"},"content":{"rendered":"<div class=\"hero\">\r\n  <div class=\"hero-inner\">\r\n    <span class=\"hero-tag\">Service apr\u00e8s-vente<\/span>\r\n    <h1>Formulaire de signalement d&rsquo;incident<\/h1>\r\n    <p>Signalez-nous tout incident concernant votre produit Aquagrif.<\/br>Notre \u00e9quipe technique l&rsquo;examinera et vous contactera dans les plus brefs d\u00e9lais.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<main>\r\n  <div class=\"success-banner\" id=\"successBanner\">\r\n    <div class=\"success-icon\">\u2713<\/div>\r\n    <div class=\"success-title\">Incident enregistr\u00e9 avec succ\u00e8s<\/div>\r\n    <div class=\"success-msg\">\r\n      Votre incident a \u00e9t\u00e9 transmis \u00e0 notre \u00e9quipe apr\u00e8s-vente.<br>\r\n      Num\u00e9ro de r\u00e9f\u00e9rence : <span class=\"ticket-ref\" id=\"ticketRef\"><\/span><br>\r\n      Vous recevrez un e-mail de confirmation \u00e0 l&rsquo;adresse indiqu\u00e9e.\r\n    <\/div>\r\n  <\/div>\r\n\r\n<div class=\"form-card\" id=\"formCard\">\r\n\r\n    <!-- CONTACT -->\r\n    <div class=\"form-section\">\r\n      <div class=\"section-label\">1 \u2014 Coordonn\u00e9es<\/div>\r\n      <div class=\"fields-grid\">\r\n        <div class=\"field\" id=\"f-aqg_nombre\">\r\n          <label class=\"field-label\" for=\"aqg_nombre\">Personne de contact<\/label>\r\n          <input type=\"text\" id=\"aqg_nombre\" placeholder=\"Ex. Marie Dupont\" \/>\r\n          <span class=\"err-msg\">Ce champ est obligatoire.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_empresa\">\r\n          <label class=\"field-label\" for=\"aqg_empresa\">Raison sociale du client \/ Entreprise <span class=\"required-mark\">*<\/span><\/label>\r\n          <input type=\"text\" id=\"aqg_empresa\" placeholder=\"Nom de l'entreprise\" \/>\r\n          <span class=\"err-msg\">Ce champ est obligatoire.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_email\">\r\n          <label class=\"field-label\" for=\"aqg_email\">Adresse e-mail <span class=\"required-mark\">*<\/span><\/label>\r\n          <input type=\"email\" id=\"aqg_email\" placeholder=\"email@exemple.com\" \/>\r\n          <span class=\"err-msg\">Saisissez une adresse e-mail valide.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_telefono\">\r\n          <label class=\"field-label\" for=\"aqg_telefono\">T\u00e9l\u00e9phone<\/label>\r\n          <input type=\"tel\" id=\"aqg_telefono\" placeholder=\"+33 6 00 00 00 00\" \/>\r\n          <span class=\"err-msg\">Saisissez un num\u00e9ro de t\u00e9l\u00e9phone.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_pais\">\r\n          <label class=\"field-label\" for=\"aqg_pais\">Pays <span class=\"required-mark\">*<\/span><\/label>\r\n          <div class=\"autocomplete-wrap\" id=\"paisWrap\">\r\n            <input type=\"text\" id=\"aqg_pais\" placeholder=\"Saisissez ou s\u00e9lectionnez votre pays\u2026\" autocomplete=\"off\" \/>\r\n            <div class=\"ac-dropdown\" id=\"paisDropdown\" role=\"listbox\"><\/div>\r\n          <\/div>\r\n          <input type=\"hidden\" id=\"aqg_pais_final\" \/>\r\n          <span class=\"err-msg\">S\u00e9lectionnez un pays dans la liste.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_provincia\" style=\"display:none;\">\r\n          <label class=\"field-label\" for=\"aqg_provincia\">Province <span class=\"required-mark\">*<\/span><\/label>\r\n          <div class=\"autocomplete-wrap\" id=\"provWrap\">\r\n            <input type=\"text\" id=\"aqg_provincia\" placeholder=\"Saisissez ou s\u00e9lectionnez votre province\u2026\" autocomplete=\"off\" \/>\r\n            <div class=\"ac-dropdown\" id=\"provDropdown\" role=\"listbox\"><\/div>\r\n          <\/div>\r\n          <input type=\"hidden\" id=\"aqg_provincia_final\" \/>\r\n          <span class=\"err-msg\">S\u00e9lectionnez une province dans la liste.<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- PRODUIT AVEC AUTOCOMPL\u00c9TION -->\r\n    <div class=\"form-section\">\r\n      <div class=\"section-label\">2 \u2014 Informations sur le produit<\/div>\r\n      <div class=\"fields-grid\">\r\n\r\n        <div class=\"field full\" id=\"f-aqg_referencia\">\r\n          <label class=\"field-label\" for=\"refInput\">R\u00e9f\u00e9rence du produit <span class=\"required-mark\">*<\/span><\/label>\r\n\r\n          <div class=\"autocomplete-wrap\" id=\"acWrap\">\r\n            <input type=\"text\" id=\"refInput\" placeholder=\"Saisissez la r\u00e9f\u00e9rence ou le nom du produit\u2026\" autocomplete=\"off\" style=\"width:100%;\" \/>\r\n            <div class=\"ac-spinner\"><\/div>\r\n            <div class=\"ac-dropdown\" id=\"acDropdown\" role=\"listbox\"><\/div>\r\n          <\/div>\r\n\r\n          <!-- Produit s\u00e9lectionn\u00e9 -->\r\n          <div class=\"product-selected\" id=\"productSelected\">\r\n            <div class=\"ps-placeholder\" id=\"psThumb\"><\/div>\r\n            <div class=\"ps-info\">\r\n              <div class=\"ps-ref\" id=\"psRef\">\u2014<\/div>\r\n              <div class=\"ps-name\" id=\"psName\">\u2014<\/div>\r\n            <\/div>\r\n            <button class=\"ps-clear\" type=\"button\" onclick=\"clearProduct()\" title=\"Changer de produit\">\u00d7<\/button>\r\n          <\/div>\r\n\r\n          <!-- Champs masqu\u00e9s contenant les donn\u00e9es du produit s\u00e9lectionn\u00e9 -->\r\n          <input type=\"hidden\" id=\"referenciaFinal\" \/>\r\n          <input type=\"hidden\" id=\"nombreProdFinal\" \/>\r\n\r\n          <span class=\"err-msg\">S\u00e9lectionnez un produit dans la liste.<\/span>\r\n        <\/div>\r\n\r\n        <div class=\"field\" id=\"f-aqg_serie\">\r\n\t\t  <label class=\"field-label\" for=\"aqg_serie\">Lot \/ N\u00ba de fabrication <span class=\"required-mark\">*<\/span><\/label>\r\n\t\t  <input type=\"text\" id=\"aqg_serie\" placeholder=\"Lot \/ N\u00ba de fabrication\" \/>\r\n\t\t  <span class=\"err-msg\">Ce champ est obligatoire.<\/span>\r\n\t\t  <!-- NOUVEAU LIEN D'INFORMATION -->\r\n\t\t  <a href=\"javascript:void(0);\" id=\"lnkDondeLote\" style=\"display:inline-block; margin-top:5px; font-size:12px; color:#000; text-decoration:underline;\">O\u00f9 puis-je trouver cette information ?<\/a>\r\n\t\t<\/div>\r\n        <div class=\"field\" id=\"f-aqg_unidades\">\r\n          <label class=\"field-label\" for=\"aqg_unidades\">Nombre d&rsquo;unit\u00e9s <span class=\"required-mark\">*<\/span><\/label>\r\n          <input type=\"number\" id=\"aqg_unidades\" placeholder=\"Ex. 1\" min=\"1\" style=\"font-size:1em;font-family:inherit;width:100%;padding:10px 14px;box-sizing:border-box;\" \/>\r\n          <span class=\"err-msg\">Saisissez le nombre d&rsquo;unit\u00e9s.<\/span>\r\n        <\/div>\r\n        <div class=\"field\">\r\n          <label class=\"field-label\" for=\"aqg_albaran\">N\u00ba de bon de livraison<\/label>\r\n          <input type=\"text\" id=\"aqg_albaran\" placeholder=\"Num\u00e9ro de bon de livraison (facultatif)\" \/>\r\n        <\/div>\r\n        <div class=\"field\">\r\n          <label class=\"field-label\" for=\"aqg_factura\">N\u00ba de facture<\/label>\r\n          <input type=\"text\" id=\"aqg_factura\" placeholder=\"Num\u00e9ro de facture (facultatif)\" \/>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- DESCRIPTION -->\r\n    <div class=\"form-section\">\r\n      <div class=\"section-label\">3 \u2014 Description de l&rsquo;incident<\/div>\r\n      <div class=\"fields-grid\">\r\n        <div class=\"field full\" id=\"f-aqg_descripcion\">\r\n          <label class=\"field-label\" for=\"aqg_descripcion\">D\u00e9crivez le probl\u00e8me en d\u00e9tail <span class=\"required-mark\">*<\/span><\/label>\r\n          <textarea id=\"aqg_descripcion\" style=\"font-size:1em;font-family:inherit;\" placeholder=\"D\u00e9crivez ce qui s'est pass\u00e9, quand cela s'est produit et comment le probl\u00e8me se manifeste\u2026\"><\/textarea>\r\n          <span class=\"err-msg\">Veuillez d\u00e9crire l&rsquo;incident.<\/span>\r\n        <\/div>\r\n        <div class=\"field full\" style=\"margin-top:12px;\">\r\n          <label class=\"field-label\">Joindre des images, vid\u00e9os ou documents<\/label>\r\n          <div class=\"upload-zone\" id=\"uploadZone\">\r\n            <input type=\"file\" id=\"fileInput\" accept=\"image\/*,video\/*,.pdf\" multiple \/>\r\n            <div class=\"upload-icon\"><\/div>\r\n            <div class=\"upload-text\"><span>Cliquez pour s\u00e9lectionner<\/span> ou faites glisser vos fichiers ici<\/div>\r\n            <div class=\"upload-hint\">Images, vid\u00e9o ou PDF \u00b7 Max. 5 fichiers \u00b7 20 Mo au total<\/div>\r\n          <\/div>\r\n          <div class=\"file-list\" id=\"fileList\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- CONFIDENTIALIT\u00c9 -->\r\n    <div class=\"form-section\">\r\n      <div class=\"checkbox-row\" style=\"margin-bottom:24px;\">\r\n        <input type=\"checkbox\" id=\"aqg_privacidad\" \/>\r\n        <label for=\"aqg_privacidad\">J&rsquo;ai lu et j&rsquo;accepte la <a href=\"https:\/\/aquagrif.com\/?p=10326\" target=\"_blank\" rel=\"noopener\">Politique de confidentialit\u00e9<\/a> d&rsquo;Aquagrif S.L. et je consens au traitement de mes donn\u00e9es personnelles aux fins de la gestion de cet incident. <span class=\"required-mark\">*<\/span><\/label>\r\n      <\/div>\r\n      <div class=\"err-msg\" id=\"errPrivacidad\" style=\"margin-bottom:18px;\">Vous devez accepter la politique de confidentialit\u00e9 pour continuer.<\/div>\r\n      <div class=\"submit-area\">\r\n        <div class=\"submit-info\">\r\n          Les champs marqu\u00e9s d&rsquo;un <span style=\"color:var(--text)\">*<\/span> sont obligatoires.<br>\r\n          Nous vous r\u00e9pondrons dans un d\u00e9lai maximum de 48 heures ouvr\u00e9es.\r\n        <\/div>\r\n        <button class=\"btn-submit\" id=\"btnSubmit\" type=\"button\" onclick=\"enviarFormulario()\">\r\n          <span id=\"btnText\">ENVOYER L&rsquo;INCIDENT<\/span>\r\n        <\/button>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div><!-- \/form-card -->\r\n<div id=\"aqgModalAviso\" style=\"display:none; position:fixed; top:0; left:0; width:100%; height:100%; background:rgba(0,0,0,0.6); z-index:99999; align-items:center; justify-content:center; padding:15px; box-sizing:border-box;\">\r\n  <!-- MODIFICATION ICI : width: 95% et max-width: 1024px -->\r\n  <div id=\"aqgModalCard\" style=\"background:white; max-width:1024px; width:95%; max-height:90vh; overflow-y:auto; padding:25px; border-radius:8px; box-shadow:0 4px 20px rgba(0,0,0,0.25); font-family:sans-serif; box-sizing:border-box;\">\r\n    <h3 id=\"modalAvisoTitulo\" style=\"margin-top:0; color:#2d3748; font-size:1.3em; border-bottom:1px solid #edf2f7; padding-bottom:10px;\"><\/h3>\r\n    <p id=\"modalAvisoTexto\" style=\"color:#4a5568; font-size:14px; margin:15px 0;\"><\/p>\r\n    <div id=\"modalAvisoBotones\" style=\"display:flex; justify-content:center; gap:10px; flex-wrap:wrap; margin-top:15px;\"><\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/main>","protected":false},"excerpt":{"rendered":"<p>Service apr\u00e8s-vente Formulaire de signalement d&rsquo;incident Signalez-nous tout incident concernant votre produit Aquagrif.Notre \u00e9quipe technique l&rsquo;examinera et vous contactera dans les plus brefs d\u00e9lais. \u2713 Incident enregistr\u00e9 avec succ\u00e8s Votre incident a \u00e9t\u00e9 transmis \u00e0 notre \u00e9quipe apr\u00e8s-vente. Num\u00e9ro de r\u00e9f\u00e9rence : Vous recevrez un e-mail de confirmation \u00e0 l&rsquo;adresse indiqu\u00e9e. 1 \u2014 Coordonn\u00e9es Personne &hellip; <a href=\"https:\/\/aquagrif.com\/fr\/contacto\/incidencias\/\" class=\"more-link\">Continuer la lecture de <span class=\"screen-reader-text\">Formulaire de signalement d&rsquo;incident<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27130","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formulaire de signalement d&#039;incident - Robinetterie, syst\u00e8me de douche, Robinetterie pour salle de bain et cuisine...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aquagrif.com\/fr\/contacto\/incidencias\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formulaire de signalement d&#039;incident - Robinetterie, syst\u00e8me de douche, Robinetterie pour salle de bain et cuisine...\" \/>\n<meta property=\"og:description\" content=\"Service apr\u00e8s-vente Formulaire de signalement d&rsquo;incident Signalez-nous tout incident concernant votre produit Aquagrif.Notre \u00e9quipe technique l&rsquo;examinera et vous contactera dans les plus brefs d\u00e9lais. \u2713 Incident enregistr\u00e9 avec succ\u00e8s Votre incident a \u00e9t\u00e9 transmis \u00e0 notre \u00e9quipe apr\u00e8s-vente. 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