{"id":27130,"date":"2026-03-16T10:52:17","date_gmt":"2026-03-16T09:52:17","guid":{"rendered":"https:\/\/aquagrif.com\/?page_id=27130"},"modified":"2026-11-05T14:44:27","modified_gmt":"2026-11-05T13:44:27","slug":"incidencias","status":"publish","type":"page","link":"https:\/\/aquagrif.com\/en\/contacto\/incidencias\/","title":{"rendered":"Issue Report Form"},"content":{"rendered":"<div class=\"hero\">\r\n  <div class=\"hero-inner\">\r\n    <span class=\"hero-tag\">After-Sales Service<\/span>\r\n    <h1>Issue Report Form<\/h1>\r\n    <p>Let us know about any issue with your Aquagrif product.<\/br>Our technical team will review it and contact you as soon as possible.<\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<main>\r\n  <div class=\"success-banner\" id=\"successBanner\">\r\n    <div class=\"success-icon\">\u2713<\/div>\r\n    <div class=\"success-title\">Issue successfully registered<\/div>\r\n    <div class=\"success-msg\">\r\n      Your issue has been sent to our after-sales team.<br>\r\n      Reference number: <span class=\"ticket-ref\" id=\"ticketRef\"><\/span><br>\r\n      You will receive a confirmation email at the address provided.\r\n    <\/div>\r\n  <\/div>\r\n\r\n<div class=\"form-card\" id=\"formCard\">\r\n\r\n    <!-- CONTACT -->\r\n    <div class=\"form-section\">\r\n      <div class=\"section-label\">1 \u2014 Contact details<\/div>\r\n      <div class=\"fields-grid\">\r\n        <div class=\"field\" id=\"f-aqg_nombre\">\r\n          <label class=\"field-label\" for=\"aqg_nombre\">Contact person<\/label>\r\n          <input type=\"text\" id=\"aqg_nombre\" placeholder=\"E.g. Maria Garcia Lopez\" \/>\r\n          <span class=\"err-msg\">This field is required.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_empresa\">\r\n          <label class=\"field-label\" for=\"aqg_empresa\">Customer legal name \/ Company <span class=\"required-mark\">*<\/span><\/label>\r\n          <input type=\"text\" id=\"aqg_empresa\" placeholder=\"Company name\" \/>\r\n          <span class=\"err-msg\">This field is required.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_email\">\r\n          <label class=\"field-label\" for=\"aqg_email\">Email address <span class=\"required-mark\">*<\/span><\/label>\r\n          <input type=\"email\" id=\"aqg_email\" placeholder=\"email@example.com\" \/>\r\n          <span class=\"err-msg\">Please enter a valid email address.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_telefono\">\r\n          <label class=\"field-label\" for=\"aqg_telefono\">Phone number<\/label>\r\n          <input type=\"tel\" id=\"aqg_telefono\" placeholder=\"+34 600 000 000\" \/>\r\n          <span class=\"err-msg\">Please enter a phone number.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_pais\">\r\n          <label class=\"field-label\" for=\"aqg_pais\">Country <span class=\"required-mark\">*<\/span><\/label>\r\n          <div class=\"autocomplete-wrap\" id=\"paisWrap\">\r\n            <input type=\"text\" id=\"aqg_pais\" placeholder=\"Type or select your country\u2026\" autocomplete=\"off\" \/>\r\n            <div class=\"ac-dropdown\" id=\"paisDropdown\" role=\"listbox\"><\/div>\r\n          <\/div>\r\n          <input type=\"hidden\" id=\"aqg_pais_final\" \/>\r\n          <span class=\"err-msg\">Select a country from the list.<\/span>\r\n        <\/div>\r\n        <div class=\"field\" id=\"f-aqg_provincia\" style=\"display:none;\">\r\n          <label class=\"field-label\" for=\"aqg_provincia\">Province <span class=\"required-mark\">*<\/span><\/label>\r\n          <div class=\"autocomplete-wrap\" id=\"provWrap\">\r\n            <input type=\"text\" id=\"aqg_provincia\" placeholder=\"Type or select your province\u2026\" autocomplete=\"off\" \/>\r\n            <div class=\"ac-dropdown\" id=\"provDropdown\" role=\"listbox\"><\/div>\r\n          <\/div>\r\n          <input type=\"hidden\" id=\"aqg_provincia_final\" \/>\r\n          <span class=\"err-msg\">Select a province from the list.<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- PRODUCT WITH AUTOCOMPLETE -->\r\n    <div class=\"form-section\">\r\n      <div class=\"section-label\">2 \u2014 Product details<\/div>\r\n      <div class=\"fields-grid\">\r\n\r\n        <div class=\"field full\" id=\"f-aqg_referencia\">\r\n          <label class=\"field-label\" for=\"refInput\">Product reference <span class=\"required-mark\">*<\/span><\/label>\r\n\r\n          <div class=\"autocomplete-wrap\" id=\"acWrap\">\r\n            <input type=\"text\" id=\"refInput\" placeholder=\"Type the product reference or name\u2026\" autocomplete=\"off\" style=\"width:100%;\" \/>\r\n            <div class=\"ac-spinner\"><\/div>\r\n            <div class=\"ac-dropdown\" id=\"acDropdown\" role=\"listbox\"><\/div>\r\n          <\/div>\r\n\r\n          <!-- Selected product -->\r\n          <div class=\"product-selected\" id=\"productSelected\">\r\n            <div class=\"ps-placeholder\" id=\"psThumb\"><\/div>\r\n            <div class=\"ps-info\">\r\n              <div class=\"ps-ref\" id=\"psRef\">\u2014<\/div>\r\n              <div class=\"ps-name\" id=\"psName\">\u2014<\/div>\r\n            <\/div>\r\n            <button class=\"ps-clear\" type=\"button\" onclick=\"clearProduct()\" title=\"Change product\">\u00d7<\/button>\r\n          <\/div>\r\n\r\n          <!-- Hidden fields containing the selected product data -->\r\n          <input type=\"hidden\" id=\"referenciaFinal\" \/>\r\n          <input type=\"hidden\" id=\"nombreProdFinal\" \/>\r\n\r\n          <span class=\"err-msg\">Select a product from the list.<\/span>\r\n        <\/div>\r\n\r\n        <div class=\"field\" id=\"f-aqg_serie\">\r\n\t\t  <label class=\"field-label\" for=\"aqg_serie\">Batch \/ Manufacturing No. <span class=\"required-mark\">*<\/span><\/label>\r\n\t\t  <input type=\"text\" id=\"aqg_serie\" placeholder=\"Batch \/ Manufacturing No.\" \/>\r\n\t\t  <span class=\"err-msg\">This field is required.<\/span>\r\n\t\t  <!-- NEW INFORMATION LINK -->\r\n\t\t  <a href=\"javascript:void(0);\" id=\"lnkDondeLote\" style=\"display:inline-block; margin-top:5px; font-size:12px; color:#000; text-decoration:underline;\">Where can I find this information?<\/a>\r\n\t\t<\/div>\r\n        <div class=\"field\" id=\"f-aqg_unidades\">\r\n          <label class=\"field-label\" for=\"aqg_unidades\">Number of units <span class=\"required-mark\">*<\/span><\/label>\r\n          <input type=\"number\" id=\"aqg_unidades\" placeholder=\"E.g. 1\" min=\"1\" style=\"font-size:1em;font-family:inherit;width:100%;padding:10px 14px;box-sizing:border-box;\" \/>\r\n          <span class=\"err-msg\">Enter the number of units.<\/span>\r\n        <\/div>\r\n        <div class=\"field\">\r\n          <label class=\"field-label\" for=\"aqg_albaran\">Delivery note No.<\/label>\r\n          <input type=\"text\" id=\"aqg_albaran\" placeholder=\"Delivery note number (optional)\" \/>\r\n        <\/div>\r\n        <div class=\"field\">\r\n          <label class=\"field-label\" for=\"aqg_factura\">Invoice No.<\/label>\r\n          <input type=\"text\" id=\"aqg_factura\" placeholder=\"Invoice number (optional)\" \/>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- DESCRIPTION -->\r\n    <div class=\"form-section\">\r\n      <div class=\"section-label\">3 \u2014 Issue description<\/div>\r\n      <div class=\"fields-grid\">\r\n        <div class=\"field full\" id=\"f-aqg_descripcion\">\r\n          <label class=\"field-label\" for=\"aqg_descripcion\">Describe the problem in detail <span class=\"required-mark\">*<\/span><\/label>\r\n          <textarea id=\"aqg_descripcion\" style=\"font-size:1em;font-family:inherit;\" placeholder=\"Describe what happened, when it occurred and how the problem appears\u2026\"><\/textarea>\r\n          <span class=\"err-msg\">Please describe the issue.<\/span>\r\n        <\/div>\r\n        <div class=\"field full\" style=\"margin-top:12px;\">\r\n          <label class=\"field-label\">Attach images, videos or documents<\/label>\r\n          <div class=\"upload-zone\" id=\"uploadZone\">\r\n            <input type=\"file\" id=\"fileInput\" accept=\"image\/*,video\/*,.pdf\" multiple \/>\r\n            <div class=\"upload-icon\"><\/div>\r\n            <div class=\"upload-text\"><span>Click to select<\/span> or drag your files here<\/div>\r\n            <div class=\"upload-hint\">Images, video or PDF \u00b7 Max. 5 files \u00b7 20 MB total<\/div>\r\n          <\/div>\r\n          <div class=\"file-list\" id=\"fileList\"><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <!-- PRIVACY -->\r\n    <div class=\"form-section\">\r\n      <div class=\"checkbox-row\" style=\"margin-bottom:24px;\">\r\n        <input type=\"checkbox\" id=\"aqg_privacidad\" \/>\r\n        <label for=\"aqg_privacidad\">I have read and accept Aquagrif S.L.&#8217;s <a href=\"https:\/\/aquagrif.com\/?p=10326\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> and consent to the processing of my personal data for the purpose of managing this issue. <span class=\"required-mark\">*<\/span><\/label>\r\n      <\/div>\r\n      <div class=\"err-msg\" id=\"errPrivacidad\" style=\"margin-bottom:18px;\">You must accept the privacy policy to continue.<\/div>\r\n      <div class=\"submit-area\">\r\n        <div class=\"submit-info\">\r\n          Fields marked with <span style=\"color:var(--text)\">*<\/span> are required.<br>\r\n          We will respond within a maximum of 48 business hours.\r\n        <\/div>\r\n        <button class=\"btn-submit\" id=\"btnSubmit\" type=\"button\" onclick=\"enviarFormulario()\">\r\n          <span id=\"btnText\">SUBMIT ISSUE<\/span>\r\n        <\/button>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div><!-- \/form-card -->\r\n<div id=\"aqgModalAviso\" style=\"display:none; position:fixed; top:0; left:0; width:100%; height:100%; background:rgba(0,0,0,0.6); z-index:99999; align-items:center; justify-content:center; padding:15px; box-sizing:border-box;\">\r\n  <!-- CHANGE HERE: width: 95% and max-width: 1024px -->\r\n  <div id=\"aqgModalCard\" style=\"background:white; max-width:1024px; width:95%; max-height:90vh; overflow-y:auto; padding:25px; border-radius:8px; box-shadow:0 4px 20px rgba(0,0,0,0.25); font-family:sans-serif; box-sizing:border-box;\">\r\n    <h3 id=\"modalAvisoTitulo\" style=\"margin-top:0; color:#2d3748; font-size:1.3em; border-bottom:1px solid #edf2f7; padding-bottom:10px;\"><\/h3>\r\n    <p id=\"modalAvisoTexto\" style=\"color:#4a5568; font-size:14px; margin:15px 0;\"><\/p>\r\n    <div id=\"modalAvisoBotones\" style=\"display:flex; justify-content:center; gap:10px; flex-wrap:wrap; margin-top:15px;\"><\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/main>","protected":false},"excerpt":{"rendered":"<p>After-Sales Service Issue Report Form Let us know about any issue with your Aquagrif product.Our technical team will review it and contact you as soon as possible. \u2713 Issue successfully registered Your issue has been sent to our after-sales team. Reference number: You will receive a confirmation email at the address provided. 1 \u2014 Contact &hellip; <a href=\"https:\/\/aquagrif.com\/en\/contacto\/incidencias\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Issue Report Form<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27130","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Issue Report Form - Faucets, shower systems, bathroom and kitchen faucets...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aquagrif.com\/en\/contacto\/incidencias\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Issue Report Form - Faucets, shower systems, bathroom and kitchen faucets...\" \/>\n<meta property=\"og:description\" content=\"After-Sales Service Issue Report Form Let us know about any issue with your Aquagrif product.Our technical team will review it and contact you as soon as possible. \u2713 Issue successfully registered Your issue has been sent to our after-sales team. 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